FAQ
Questions, answered.
Working together
Do I need to be home?
No. Many clients hand over access and come back to a finished space. We agree on decision rules before I start.
Will you make me throw things away?
Never. You set the rules; I advise honestly and respect your decisions. Sentimental items are handled slowly and never discarded without you.
I'm embarrassed about the state of my space.
Please don't be. Every home has a space like this. It's exactly what I'm here for, and there's no judgment.
Who will be in my home?
Me. For larger projects a trained organizer joins me, and you'll know them by name before they arrive.
What areas do you serve?
Henderson, Summerlin, Las Vegas and the greater Valley. Travel beyond 25 miles of Henderson is $1 per mile.
Pricing & booking
How is pricing calculated?
By the hour against a written estimate based on your photos. You see the hour range before you book and approve any extra time before it happens.
Is there a minimum?
Three hours for Alice solo, four hours for a team of two.
Do I need to pay a deposit?
Yes. 50% holds your date (35% for projects over $2,000). The balance is charged at the final walkthrough.
What if I need to reschedule?
Free with 7 or more days' notice. Between 3 and 6 days there's a $150 rebooking fee; under 72 hours the deposit is forfeited.
Do I have to buy containers?
Not always. I use what works from your home first and recommend only what the system needs, as a shopping list or cart you buy directly.
Cleaning, donations & privacy
Do you clean?
I clean every space I organize while it's empty. That's the Clean Slate standard. I don't offer house cleaning, but I'm happy to coordinate with your housekeeper.
What happens to donations?
One carload per project day goes to your chosen charity, and I send you the receipt. Designer pieces can go to a consignment partner.
Do you haul junk?
No. I book a trusted hauler for you, and you pay them directly.
Will you post my home online?
Only with your written permission, and never with names, faces, addresses or identifying details. Fully private service is always available.
Do you work in garages in summer?
Only air-conditioned spaces from June through September. Garage projects are booked October through April.
Tell me what's driving you crazy. I'll figure it out.
Send a few photos of the space. I'll reply within 24 hours with an honest estimate. No pressure, no judgment.